# WARRANTY INFORMATION

- [Canonical source](https://restmaker.au/warranty-information/)

Last update: 2026-10-30 15:37:51 UTC

## Summary

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## Description

### Warranty Information

 

### 📜 What warranty do your products come with?

 

All Restmaker products are backed by a warranty against manufacturing defects. Warranty periods vary by product:

 

- 🛏️ **Mattresses:**10, 5, or 3 years depending on the collection.
- 📦 **Bed frames and bases:** 1-year or 2-year warranty.
- ✨ **Accessories:** As listed on individual product pages.

 

The warranty period starts from the date your product is delivered.

 

### ✅ What is covered?

 

Our warranty covers defects in materials and workmanship — problems that result from how the product was made. This includes:

 

- 🌀 Faulty spring systems or support cores.
- 🧽 Foam deterioration beyond normal use.
- 🏗️ Structural failures in bed frames or bases (not caused by misuse).
- 🧵 Stitching or cover defects not caused by wear or accidental damage.

 

### ❌ What is NOT covered?

 

The warranty does not apply to:

 

- ⏳ Normal wear and tear.
- ☕ Staining, soiling, or liquid damage.
- 💥 Damage caused by misuse, accidents, or failure to maintain the product.
- 🛠️ Products that have been altered or modified.
- 🎨 Minor cosmetic variations in colour, texture, or finish.
- 📦 Damage to packaging only (if the product inside arrived in good condition).
- 🏨 Use in commercial settings such as hotels, accommodation, or gyms.

 

### 📩 How do I make a warranty claim?

 

Email us at info@restmaker.au with the following:

 

- 1️⃣ Your order number and proof of purchase.
- 2️⃣ A clear description of the issue.
- 3️⃣ Photos (and/or video) showing the defect.

 

We'll review your claim and get back to you as soon as possible.

 

### 🛠️ How will my claim be resolved?

 

Once we've reviewed your claim, we'll work with you on the most practical solution. In order of preference, we offer:

 

- 🔩 **Spare parts** — if the issue can be fixed with a replacement part, we'll send it at no cost to you.
- 💵 **Partial refund or store credit** — for minor defects where keeping the product makes practical sense.
- 🔄 **Replacement** — if the product needs replacing and a replacement is available.
- 💰 **Full refund** — if the product can't be repaired or replaced within a reasonable timeframe.

 

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any reasonably foreseeable loss or damage.

 

### 🏢 Returning a product for assessment

 

If we ask you to return a product for inspection, we'll provide a Return Authorisation (RA) number. Please return the item to:

 

📍 **Restmaker** — Unit 21, 70 Bridge Street, Picton NSW 2571

 

Pack the item carefully to avoid damage in transit. We are not responsible for damage that occurs during return shipping.

 

### 💡 A few things to keep in mind

 

#### 🛡️ 1. Mattress protectors

 

Using a mattress protector is strongly recommended and is required to maintain warranty coverage. Staining or liquid damage to an unprotected mattress will void the warranty.

 

#### 🔧 2. Minor DIY fixes

 

For minor issues that can be resolved simply (such as tightening a bolt or wiping down a surface mark), we may ask you to do that first. We'll provide a partial refund or store credit as appropriate.

 

#### ☀️ Outdoor products

 

Products used outdoors will naturally wear faster due to weather and UV exposure. This type of wear is not covered under warranty.